Care, Maintenance & Warranty

Returning your Scissors:

We understand that it is difficult to choose your hairdressing or barbering scissors, for this reason we offer a 7 day exchange or refund policy to help you find the perfect fit. 

Exchanging your Scissors:

We are more than happy to exchange your scissors and offer you guidance to help you select another pair of scissors. Within the 7 days return guidelines, We will exchange your scissors once we receive the pair that you have sent back to us, via an Australia post tracked service and in the as new condition in the original packaging.

Accidental Damage to your Scissors:

If you accidentally damage your scissors we will assess the damage when you return them to us. We are able to offer assistance by replacement of the same scissors at a reduced cost for our clients.

How to return your scissors

1. All we ask is that you get in touch with us as soon as you realise that you need to make an exchange or ask for a refund. This must within the first 7 days of receiving your scissors.The 7 days begins from when your parcel is marked as delivered to you.
2. The scissors need to be posted back to us via an Australia post tracked service. In as new condition, with no damage.(ie dropped etc), in the original packaging, this includes the case with scissors properly secured, with cleaning cloth and oil inside the case.
3. We will then assess the scissors, if there is no damages or problems we will either exchange them or issue you a refund.

Warranty Policy:

Elite Scissors offers a twenty year warranty for the purchase of all scissors purchased from Snipt Pty Ltd, Elite Hair Education,Elite Scissors or our authorised sales agents.

All faulty scissors under our Warranty policy must be returned to Elite Scissors by a tracked service for inspection, we also require a copy of the receipt or evidence of purchase, if found to have a manufacturer fault they will be replaced at no charge to our customers.

Warranty Exclusions

The Warranty for our scissors is a manufacturer fault policy. It does not include and we are not liable for damage caused by dropping or misuse of your scissors, and does not include damage caused from sharpening by unqualified Bladesmiths. Our warranty may become void if you damage your scissor blade edges by chipping, dropping, incorrect tension or incorrect sharpening, poor maintenance, poor cleaning, or care of your scissors with chemicals or by not following our care guidelines. We do offer assistance by way of reduced price replacement if you do accidentally damage your scissors.

How to Clean your Scissors

Clean your scissors between every haircut. 

• Use damp cloth then dry thoroughly.
• Use a soft cloth to wipe your scissors clean.

Oil your scissors at the end of each day.

• Use only Camellia Oil not mineral or machine oil.
• Open the scissors fully and place a small drop of oil on each blade at the balance face which is just above the centre screw.
• Open and close scissors gently so the oil spreads over the balancing face.
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Sharpening. 

• Scissors require sharpening every 6 to 12 months (depending on use).
• Use to a qualified Bladesmith who is trained to work on haircutting scissors.
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Watch out for corrosion. 

• It is incorrectly believed that nothing can damage stainless steel blades Hair tints, perm chemicals cause pitting on blades.

Contact us any time